Return and Refund Policy
Effective Date: 8th August 2025
At Beyoute, operated by CTG WELLNESS SDN. BHD. (202101015535 / 1415835-X), we are committed to helping our customers achieve real results with our products. That’s why we offer a 30-Day Refund Guarantee under the Beyoute 30-Day Beauty Journey Program, provided you meet all the requirements listed below.
1. Eligibility for Refund
To be eligible for a refund, all of the following conditions must be met:
1.1 Continuous Consumption for 30 Days
You must drink Beyoute every day for 30 consecutive days.
During the first two weeks, drink twice daily.
Complete at least 30 days of drinking records.
Send a daily video of you drinking Beyoute with your face visible to our customer service representative (“Jenny”).
1.2 Participation in the 30-Day Beauty Journey
Follow our daily dietary recommendations (no dieting required — just follow the plan).
Record your weight changes weekly and submit them to Jenny.
Eat at least one proper meal a day.
1.3 No Significant Weight Loss Result
After 30 days, if your weight loss is less than 1kg or waist circumference change is ≤1cm, you may apply for a refund.
Submit 4 before-and-after photos and 4 weeks of data records (weight + waist circumference).
If you purchased a large package, return the unused products to us.
1.4 Compliance with Health & Honesty Rules
Results must not be affected by illness, pregnancy, or special health conditions.
If you have any health issues or are on medication, you must inform us before starting the program.
If fraud, incomplete records, or failure to follow the dietary plan is detected, we reserve the right to reject your refund request.
2. Refund Process
Step 1 – Submit Your Request
Contact Beyoute Official Customer Service via our official channels (Facebook or WhatsApp).
Fill in the refund application form.
Provide your full 30 days’ drinking records, weight data, and required photos.
Step 2 – Review Period (5–7 Working Days)
Our customer service team will verify your data and determine if it meets the refund conditions.
Step 3 – Refund Processing (3–5 Working Days)
Once we receive your returned goods (if applicable), we will process your refund.
Return shipping costs are borne by the customer.
The refund amount will be the actual purchase price minus shipping fees.
3. Important Notes
Refunds are available only to first-time Beyoute purchasers.
Each customer may apply for a refund only once.
Refund requests must be submitted within 7 days after completing the 30-Day Plan.
Only purchases made via our official online channels (Facebook and WhatsApp) are eligible.
Business Name: CTG WELLNESS SDN. BHD.
SSM Registration Number: 202101015535 (1415835-X)
Business Address: Level 2 Tamarins House, No.46 Pengkalan Weld, 10300 George Town, Pulau Pinang, Malaysia.
Email: beyoutekombucha@gmail.com
Website: https://beyoutekombucha.com